Privacy Statement

Last updated: 12 February 2024

1. Introduction

Bishopbriggs Bathrooms Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (bishopbriggsbathrooms.co.uk) or use our services.

2. Contact Details

We are the "data controller" for the purposes of the UK GDPR.

  • Business Name: BISHOPBRIGGS BATHROOMS LTD

  • Company Number: SC767660

  • Contact Name: Graeme Kemley

  • Registered Address: 7 Meadowburn, Bishopbriggs, Glasgow, Scotland, G64 3HA

  • Email: bishopbriggsbathrooms@hotmail.com

3. The Type of Personal Information We Collect

We currently collect and process the following information:

  • Contact Information: Name, email address, and phone number (usually provided via our contact form).

  • Service Information: Your address and details regarding your bathroom installation or plumbing requirements.

  • Technical Data: IP address, browser type, and cookies (via our website platform).

4. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide a quote for plumbing or bathroom installation services.

  • To communicate with you regarding ongoing projects.

  • To respond to inquiries made via our website contact form.

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  1. Contractual Obligation: We need your information to provide the services you have requested.

  2. Legitimate Interests: To improve our website and respond to customer inquiries.

  3. Your Consent: Where you have explicitly agreed (e.g., signing up for a newsletter). You can remove your consent at any time by contacting us.

5. Sharing Your Information

We do not sell your data. We may share your information only with:

  • Sub-contractors (e.g., electricians or tilers) directly involved in your project.

  • Law enforcement or regulatory bodies if required by law.

6. How We Store Your Personal Information

Your information is securely stored. We keep your contact details and service history for 6 years following the completion of a project to comply with tax and insurance requirements. After this period, we will dispose of your information by permanently deleting digital files and shredding paper records.

7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at bishopbriggsbathrooms@hotmail.com to make a request.

8. Cookies

Our website uses cookies to enhance user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the address listed above.

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk